Orders & Production Process
The minimum order quantity (MOQ) varies depending on the product. You can find the specific MOQ on each product page. For any special requests or custom requirements, please contact us directly, and we will be pleased to assist you.
Yes, you can purchase a sample before starting production to assess the product and check its quality. Customized samples are also available.
Please note: all details regarding sample costs and specifications are defined with the Project Manager during the meeting.
Customization options are discussed during the meeting with our team of experts. The available customizations depend on the selected product category. Typically, we offer two types of customization: color selection and logo application.
After selecting your product, click on the 'Proceed with no binding request' button. You can then schedule a meeting with one of our experts by entering your email and selecting a date and time. During the meeting, our product expert will assist you with any inquiries and provide support in setting up your project.
Our production team ensures 100% Made in Italy products. We uphold the highest ethical standards, rigorously maintaining quality and integrity in every step of our process. This commitment guarantees that each item embodies Italian craftsmanship and our core values.
As your manufacturing partner, we guide you through every step, from sampling to full production, ensuring that all customizations meet your needs. Throughout the entire process, you can monitor every phase via our dedicated dashboard, giving you full visibility and control over your project, with our team supporting you every step of the way.
Shipping & Returns
Production lead times vary based on the product, ranging from a minimum of 10 days to several months, depending on the project. All timelines and deadlines will be confirmed with our product expert and tracked in our dedicated dashboard.
Delivery times vary depending on the type of order and the destination. Delivery dates are agreed upon by both parties and specified in the Purchase Form. In exceptional circumstances, such as strikes or supply chain issues, delivery times may be extended by up to 10 days.
Our return policy is designed to ensure a simple and transparent process.
- For samples, returns are generally non-refundable. However, if the sample is defective or does not meet the agreed specifications, a replacement can be requested within 7 days of delivery, providing photographic or video evidence.
- For production orders, any defects must be reported within 7 days of delivery, accompanied by visual documentation (e.g., photos or videos). Once the defect is verified, we offer product repair or replacement.
If the return or replacement is due to an error on our part, shipping costs will be covered by us. If the return is requested for reasons unrelated to defects, any additional shipping and production costs will be the responsibility of the customer.
Yes, shipping is charged separately, and the cost may vary based on several factors: the weight and dimensions of the package and your shipping address.
For shipments outside the European Union, in addition to the shipping cost, customs duties will be the responsibility of the customer. The customer will need to pay any duties once the goods arrive at the customs of the destination country. Italian Artisan is not responsible for these additional costs.
Payment Terms
The payment terms are as follows:
- A deposit of 30% of the total amount is required upon confirmation of the Purchase Form.
- The remaining balance of 70% must be settled prior to the shipment of the goods.
For more details, please refer to the Terms and Conditions.